Omy Lab needed reliable and scalable cloud solutions to support its long-term vision and expansion in the personalized beauty care sector. Every Black Friday, the same story repeated itself. Omy’s crucial shopping pages would crash, overloading customer service. Junifia had to design a scalable cloud-based infrastructure capable of handling the Black Friday load.
Thanks to our suggestions and infrastructure changes, including optimizing e-commerce servers and implementing cloud strategies for Black Friday, Omy Laboratories resolved its website crash issues, especially during peak sales periods like Black Friday. This prevented customers from leaving the website and significantly reduced the number of complaint cases opened with the customer support department. This improvement in the e-commerce user experience reinforces their confidence in the server’s reliability to efficiently meet customer demands during critical shopping periods.
Omy Laboratoires is a Canadian company in the skincare and consumer products sector. This organization is committed to offering high-performance and accessible skincare by placing product quality, human health, and sustainability at the heart of its mission. This dedication has allowed Omy Laboratoires to establish itself in the Canadian market and recently achieve B Corp certification, aligning with a sustainable beauty approach. The B Corp certification also encourages continuous innovation in sustainable practices, which can lead to long-term cost savings and greater business resilience.
Standing out with the freshness of its products, Omy offers personalized skincare solutions tailored to each customer based on their skin type, formulated on the day of shipping, and uses airtight refills to protect them from air and light. They analyze skin using their SkinAI interface, which employs artificial intelligence in cosmetics to help customers obtain products better suited to their skin.
From Outdated Technologies to Growth and Reliability Challenges
Before partnering with Junifia, Omy Labs had an outdated information systems infrastructure and relied on aging, unreliable servers that had exceeded their service life. These obsolete technologies added a mental burden on the support and executive teams, preventing them from focusing on what truly matters: cosmetics.
Omy aimed to transition to a more "cloud native" infrastructure as part of its digital transformation journey. To achieve this, they needed an ideal technology partner who would support them in this transformation and meet their organizational goals. This led them to Junifia, whose professionalism and deep knowledge of cloud solutions for e-commerce impressed them. Junifia's team showcased the limitless possibilities of Google Cloud technology for SMEs, resulting in a long-term partnership between Omy Laboratoires and Junifia.
Modernization of Infrastructure and Operational Excellence with Google Cloud
Junifia had to modernize and redesign the entire existing infrastructure by implementing best DevOps practices. Our engineering teams followed best practices for data management between Google Cloud and Shopify to improve data integrity via webhooks. This Shopify-Google Cloud integration optimized performance. We used the Pub/Sub service to quickly synchronize Omy's customer data to Google Cloud. Junifia also migrated the Django backend to Docker and deployed it on Cloud Run, thus adopting a serverless architecture. Junifia's experts implemented site reliability engineering processes for the e-commerce site by establishing SLO metrics and monitoring them through alerts sent to its specialized Google Cloud team.
Omy experienced outages every Black Friday. This year, after migrating to Google Cloud, no outages occurred during Black Friday, demonstrating excellent management of e-commerce traffic spikes. Omy's customer service team had the calmest Black Friday to date since the company's inception. Additionally, Junifia provides Google Cloud disaster recovery solutions with Cloud SQL High Availability systems. Omy now has greater confidence in the integrity of its data, as Junifia can monitor and test data integration via Pub/Sub, thereby strengthening e-commerce cybersecurity.
Technological Reliability with Google and Junifia
The quality of Google Cloud services and the reliability of its servers during periods of high demand give Omy Labs the opportunity to focus on high-quality skincare products while offering a personalized customer experience. Omy Laboratoires is ready to take on new challenges and achieve new goals, feeling reassured knowing it can rely on a trusted technology partner like Google and Junifia. Moreover, Google Cloud's cloud data storage solutions, SaaS, and microservices ensure optimal web performance, enhanced security, and a seamless customer experience, thus promoting process automation and increased sales in an omnichannel strategy.